Build your knowledge, wisdom, and value with free webinars. Whether you are interested in learning about best practices for your business, or how would like to know more about Convergys’ solutions, the below webinars will help you or your team grow.
Upcoming Webinars
Overcoming Economic Uncertainty with Speech Solutions
The current economic landscape has fueled a more immediate need for enterprises to seek ways to reduce costs.
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The current economic landscape has fueled a more immediate need for enterprises to seek ways to reduce costs.
REGISTER
Recent Webinars
Using Science to Set Service Levels
This webinar illustrates the need for guidance on exactly how to set a relevant — and achievable — service level target.
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This webinar illustrates the need for guidance on exactly how to set a relevant — and achievable — service level target.
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How to Take Your Members to Next Generation Telephone Banking
Over 70% of inquiries are made through the telephone and when configured properly, this application can be your best member representative.
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Over 70% of inquiries are made through the telephone and when configured properly, this application can be your best member representative.
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Your Success Depends on Innovation
How "Support Partnerships" Create Value Beyond Imagination.
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How "Support Partnerships" Create Value Beyond Imagination.
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Designing HR to Support a Global Business
Gain thought leading insights to new ways of deploying HR resources.
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Gain thought leading insights to new ways of deploying HR resources.
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Live Round-Table Web Event: SpeechTech
Join Speech Technology magazine as we deliver our first live round-table Web event, featuring four hosted speech solution providers.
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Join Speech Technology magazine as we deliver our first live round-table Web event, featuring four hosted speech solution providers.
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Designing a Customer Experience Strategy
Primary research recently conducted by Convergys Global Consulting points to a number of disconnects between what customers want and what executives think they want.
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Primary research recently conducted by Convergys Global Consulting points to a number of disconnects between what customers want and what executives think they want.
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Enhancing Customer Relationships Through Order Orchestration
This webinar will show how end-to-end order orchestration can be achieved and how it can positively impact your business.
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This webinar will show how end-to-end order orchestration can be achieved and how it can positively impact your business.
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Reinventing the Customer Experience for Revenue Growth
Learn how you can leverage your customer service center to drive sales, profitability and customer loyalty.
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Learn how you can leverage your customer service center to drive sales, profitability and customer loyalty.
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Do You Know What’s Important To Your Customers? Do They Know You Care?
Learn what is most and least important to your customers and how your customers react when they don’t feel valued.
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Learn what is most and least important to your customers and how your customers react when they don’t feel valued.
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Expand your Influence - Opportunities to Drive Revenue with the Contact Center
Increase the value of the contact center through the Order to Cash cycle.
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Increase the value of the contact center through the Order to Cash cycle.
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Better Business Results with Performance-Based Learning
A performance-based learning approach can transform employee behaviors and allow your business to address challenges head-on.
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A performance-based learning approach can transform employee behaviors and allow your business to address challenges head-on.
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An Expert Panel Discussion with Training Industry, Inc.
Date: July 22, 2008
Time: 2:00 pm ET
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Date: July 22, 2008
Time: 2:00 pm ET
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The Power of Personalization -
Using Personalized Speech Self-Service to Thrive and Compete in Today's Market
Date: July 9, 2008
Time: 2:00 pm ET
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Using Personalized Speech Self-Service to Thrive and Compete in Today's Market
Date: July 9, 2008
Time: 2:00 pm ET
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Healthcare Trends: The Membership Retention Challenge
Hear recent trends identified by Forrester that raise the stakes, along with proven tools to drive membership retention from Convergys.
Date: June 26, 2008
Time: 2:00 pm ET
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Hear recent trends identified by Forrester that raise the stakes, along with proven tools to drive membership retention from Convergys.
Date: June 26, 2008
Time: 2:00 pm ET
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Customer Experience Strategy: Aligning Your Enterprise with Customer Thinking
Offering insight into how you can more effectively align your enterprise to significantly transform your overall customer experience.
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Offering insight into how you can more effectively align your enterprise to significantly transform your overall customer experience.
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The Whirlpool and Convergys Partnership
Gain insights into the transformational impact this large-scale, long-term HRO deal has had on Whirlpool, its employees, and its HR Team as this webinar re-caps their recent presentation at HRO World.
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Gain insights into the transformational impact this large-scale, long-term HRO deal has had on Whirlpool, its employees, and its HR Team as this webinar re-caps their recent presentation at HRO World.
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Key Trends in the Healthcare Market
Convergys has teamed up with Industry Analyst Forrester to present a live webinar to discuss the latest industry trends and statistics, and the results of a proprietary member survey.
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Convergys has teamed up with Industry Analyst Forrester to present a live webinar to discuss the latest industry trends and statistics, and the results of a proprietary member survey.
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Telecoms and Media: The Retail Imperative
Discover how your company can respond and adopt retail best practices to drive future revenue growth.
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Discover how your company can respond and adopt retail best practices to drive future revenue growth.
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Capturing Customer Value: Optimizing Offer Management
This session will explore how service providers can approach this strategy to drive revenue and customer loyalty.
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This session will explore how service providers can approach this strategy to drive revenue and customer loyalty.
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Active Listening to Leverage the Voice of Your Constituents
Improvements driven by citizen feedback begin when agencies adopt call center intelligence tools to accurately measure and insightfully analyze constituent satisfaction.
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Improvements driven by citizen feedback begin when agencies adopt call center intelligence tools to accurately measure and insightfully analyze constituent satisfaction.
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Creating Value Through Effective Relationship Management
This webinar will offer ideas on how to strategically manage customer and employee relationships.
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This webinar will offer ideas on how to strategically manage customer and employee relationships.
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Take Control of the Customer Experience
Learn how to use customer interaction data to improve the customer experience.
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Learn how to use customer interaction data to improve the customer experience.
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Advance Your Talent Management Strategy
A Talent Management strategy that delivers business results requires a holistic approach. No longer can HR and Learning exist in separate worlds.
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A Talent Management strategy that delivers business results requires a holistic approach. No longer can HR and Learning exist in separate worlds.
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