What's the best way to sell more services while simultaneously pleasing your bank customers? To close the sale, you have to earn the right to ask for the business. As many leading financial institutions will attest, we have the proven solutions to help you do both.
Benefits
Leveraging more than 20 years of customer care knowledge and a team of experienced financial services consultants, analysts, operations experts and contact center associates, we're qualified to identify and implement solutions. Our solutions help you:
- Acquire and retain high net worth customers
- Gain a larger share of wallet
- Improve your self-service experience
- Enhance your overall return
Our portfolio of solutions includes:
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Our Portfolio of Solutions Includes
Are you benefiting from customer referrals? Research reveals a 4.5% increase in customer endorsements translates into 1.5% growth in same branch assets. Our solutions can get you there.
We helped one financial provider convert their service center to a sales unit - and increased sales from 1,200 a month to 1,200 a week over the course of 6 months. We can handle sales and service needs for any channel, while our sales effectiveness and staffing solutions align key factors to increase your sales and improve satisfaction.
How are you responding to mounting competition for customers? Acquiring and keeping customers is a daunting addition to bank responsibilities. Our staffing solutions are the answer.
With our experience operating financial services contact centers, we can dramatically alleviate sales and service responsibilities so you can focus on customer strategies. Our solutions can assist you with domestic customer contact using Home Agents, plus near and off-shore staffing to deliver outstanding sales and service that increase your customer’s satisfaction and retention while reducing your costs.
Do you know what's important to your valued customers – and how to get them to invest more with you? Many premier financial institutions simply lack the in-house resources to really track customer reactions to the products and service experiences they provide.
Using innovative customer satisfaction research and analytics, we help retail banks stay in touch with their customer expectations. We can track and evaluate customer experiences to show you how to increase satisfaction and grow your sales in all channels.
Do your employees excel as your brand ambassador? Growth hinges on projecting a positive brand experience. At Convergys, we develop, host and conduct online and traditional instructor-led training that significantly increases your service scores and returns.
We helped one financial client increase satisfaction while significantly improving conversions. Our training solutions build effective brand ambassadors with outstanding sales and service skills while boosting employee satisfaction and retention.
