How does your agency, with dispersed offices and locations, provide service order, customer support and billing capabilities as well as basic financial services? Could you benefit from back-office solutions that effectively manage your services and vendors while maintaining or improving productivity and throughput – all while delivering higher-level cost efficiencies?
Benefits
At Convergys, we handle over 12 million finance and accounting transactions per year. We have leveraged our Big 4 heritage in Finance and Accounting Solutions to reduce transaction-processing time, resulting in:
- Decreased costs
- Increased order and billing capabilities
- Enhanced operational efficiencies
- Improved customer satisfaction
Our portfolio of solutions includes:
Reposition your contact center - charting a new direction in government effectiveness.
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Our Portfolio of Solutions Includes
Has your agency been struggling to deal with convergent services that are not supported by an integrated order entry and order management system, or an effective billing system? We offer you a comprehensive solution that addresses your key order-management requirements of government agencies – and has proven itself in multiple agency deployments.
Learn more about our BSS/OSS Solutions
Is your agency seeking a high-performing accounts receivables partner? Look no further, we can help.
Our wholly owned subsidiary, Encore Receivables Management, offers you an integrated receivables management solution that maximizes overall returns through a holistic approach combining customer care with collections. This innovative approach helps to:
- Make your accounts current whenever possible
- Seeks the greatest possible returns when necessary
- Handles accounts in all stages of delinquency
Does your agency need help managing the messages and forms related to your call center services and interactions with citizens and other stakeholders? Our agents help you by imaging and indexing paper or electronic documents, and facilitating document storage and retrieval. Their actions provide you with powerful search capabilities and greater flexibility in viewing documents.
Learn more about our Back Office Solutions
Do you want your back-office operations to positively impact the agency's mission as a whole? We help ensure that whatever functions your back office performs are geared towards meeting the business and mission objectives.
Our Consulting and Services practice has been built upon decades of operational excellence in customer care, billing and workforce management. We leverage our proven process knowledge, real-world operational and technical skills, and extensive analytical capabilities to help your agency meet or exceed its mission.
