Are you struggling to meet your customers' demand for anytime, anywhere access to information over the access channel of their choice?

Keep Your Customers Informed, While Reducing Operational Costs

Our Advanced Notification Gateway transforms your contact center from reactive to proactive and provides your customers with the information they need before they ask for it. With the Advanced Notification Gateway, your customers are always kept up to date - whether it's via an outbound call to a landline or mobile phone, a text message to a handheld device, or an email message. And, if they need to take action based on a notification, they can be seamlessly connected to self-service or a live agent.

This flexible, extensible framework:

• Delivers real-time notification by the customers' preferred channel
• Ensures all parties have the latest account and service information
• Strengthens customer relationships
• Minimizes per-call and transactional costs
• Easily integrates via Web services to self-service, live agent and business management systems